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Prompt service delivery is extremely important because any delays not only hamper successful claims outcomes but are costly for WorkCover and employers.

It is expected the MAHP member will be able to:

  • provide a response in relation to surgery requests or urgent issues:
    • Within 24 hours (1 business day) of receipt of the referral. If this timeframe cannot be met the MAHP member must advise the referrer.
    • Email communication is acceptable, however telephone communication is preferred.
  • provide a response in relation to general claims review:
    • Within 48 hours (2 business days) of receipt of the referral. If this timeframe cannot be met the MAHP member must advise the referrer.