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Electrical incidents and notifications

Electrical incidents and notifications

A person conducting a business or undertaking (PCBU) must, under the Electrical Safety Regulation 2013 (PDF, 846 KB) (the ES Regulation), notify the regulator once they become aware of a serious electrical incident (SEI) or dangerous electrical event (DEE) arising out of the conduct of their business or undertaking.

Serious electrical incident

Section 11 of the Electrical Safety Act 2002 (PDF, 825 KB) (the ES Act) defines a SEI and includes where a person:

  • is killed by electricity
  • receives a shock or injury from electricity, and is treated for the shock or injury by or under the supervision of a doctor
  • receives a shock or injury from electricity at high voltage, whether or not the person is treated for the shock or injury by or under the supervision of a doctor.

Dangerous electrical event

Section 12 of the ES Act defines a DEE and includes:

  • when a person, for any reason, is electrically unsafe around high voltage electrical equipment, even if the person doesn't receive an electric shock or injury
  • significant property damage caused by electricity or something originating from electricity e.g. electrical fire
  • unlicensed electrical work
  • unsafe electrical work
  • unsafe electrical equipment or electrical equipment that does not have electrical equipment safety system (EESS) approval markings.

Note: high voltage means a voltage above 1000V a.c. or 1500V ripple-free d.c.

How to notify


Call 1300 362 128


Complete the Online incident notification form or download the incident notification form FM3 (PDF, 192.2 KB) .


Fax incident notification form FM3 (PDF, 192.2 KB) to 07 3874 7730


Email incident notification form FM3 to

Notification by distribution entities

Distribution entities have particular details they must provide and are able to report incidents using the online entity incident notification form. This form is for distribution entities only.

Note: If the incident involves a death, immediate notification is also required by telephone.

Making safe versus disturbing the scene

An inspector or police officer may need to investigate the scene of a serious electrical incident or dangerous electrical event.

It is an offence to interfere with the scene of an incident without the permission of an inspector or police officer.

There are some exceptions, such as, when it may be necessary for you to:

  • save a life
  • relieve suffering
  • prevent injury to a person
  • prevent property damage.

For more information call 1300 362 128.

Keep a record

You must keep a record of the incident or event for at least five years. The best way to do this is to keep a copy of the completed incident notification form for each incident or event.

Last updated
04 April 2017

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