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Incident notification and claim form FAQs

Joint incident and claim form requently asked questions

  • What is a notifiable incident?
  • How do I notify of an incident?
    • You can notify of an incident with Workplace Health and Safety Queensland online using the Incident notification form.
      The form also allows employers to make a workers' compensation claim with WorkCover Queensland for any injured people.
      Employers who have an online account with WorkCover Queensland can access the form via Employer Online and it will pre-populate the contact and employer details.  
      A history of all incidents lodged via Employer Online will also be available.
  • What happens when I submit the 'Incident notification' form?
    • The 'Incident notification' form can be used for two purposes:
      1. to notify Workplace Health and Safety Queensland of incidents, and
      2. if there are any injured people, to make a claim for compensation with WorkCover Queensland as a result of the notifiable incident.
      Once the form is submitted you will receive a receipt number to confirm the submission was successful, then:
      *    The contact person notifying of the incident will receive an email with a PDF of the information that was entered.
      *    The incident notification will be sent electronically to Workplace Health and Safety Queensland.
      *    Workplace Health and Safety Queensland will send a separate email with the incident number to the contact person notifying of the incident and they will also make contact via telephone.
      *    If a claim was made for an injured person, and the injured person's email address was supplied, they will receive an email with a PDF of their claim information that was entered; and
      *    The claim will be sent to WorkCover Queensland and registered within 24 hours including any attachments that were uploaded for that claim.
      *    If the injured person's mobile number was supplied they will receive an SMS with their claim number once claim is registered.
  • If I add attachments on an injured person in the Incident notification form where will they go?
    • Any attachments that are uploaded for an injured person's claim in the 'Incident notification' form will be sent to WorkCover Queensland and will be stored against the claim that is registered for the injured person, the attachments will not be included on any other injured person's claim or be sent to Workplace Health and Safety Queensland.
  • What if I don't want to fill in the form online?
  • What if I am a self-insured employer, can I use the 'Incident notification' form?
    • Self-insurers in Queensland are not required to notify Workplace Health and Safety Queensland, however may have an obligation to notify Comcare of a Work Health and Safety incident.  Visit www.comcare.gov.au for more information.
  • What if I want to lodge a claim only?
    • You can fill in an online claim form.
      Or if you are an employer with an online account you can access a claim form via Employer Online and the employer details will be pre-populated.
  • What is a 'receipt number'?
    • The 4 digit receipt number is a reference for you to confirm your form was submitted successfully.
      You can call us and quote this number if you haven't received an incident or claim number within 24 hours.
      Please note: Workplace Health and Safety Queensland will provide an 'incident number' and WorkCover Queensland will provide a 'claim number' (if any claims were made as part of the incident notification).

Employer Online joint incident and claim from frequently asked questions

  • How do I get to the joint incident and claim form in employer online?
    • Go to the Employer Online home page and launch the form by clicking on an icon or go to the incidents page and launch from the button.
      Note: if you can't see the home page icons or the 'Incidents' tab you may not have the required access in Employer Online. Call us on 1300 362 128 if you need to check your access.
  • How do I make a claim without notifying of an incident?
    • From the Employer Online home page, choose the 'Claim' icon (blue) to launch the online claim form.
  • My contact details are displaying incorrectly in the 'Incident notification' form how can I update?
    • You will need to update your contact details in your online profile and then launch the form again–click on 'My profile', update the changes and submit.
  • The employer details are displaying incorrect information in the 'Incident notification' form, how can I update them?
    • You will need to call us on 1300 362 128 to update the information since it comes directly from your policy file in our system.
  • What happens when I submit the form?
    • Once the form is submitted you will receive a receipt number to confirm the submission was successful, then:
      *    The registered employer online user who submitted the incident will receive an email with a PDF of the information that was entered.
      *    The incident notification will be sent electronically to Workplace Health and Safety Queensland.
      *    Workplace Health and Safety Queensland will send a separate email with the incident number to the contact person notifying of the incident and they will also make contact via telephone.
      *    If a claim was made for an injured person, and the injured person's email address was supplied, they will receive an email with a PDF of their claim information that was entered; and
      *    The claim will be sent to WorkCover Queensland and registered within 24 hours including any attachments that were uploaded for that claim.
      *    The incident record will appear in the 'Incidents' screen in employer online.
      If the injured person's mobile number was supplied they will receive an SMS with their claim number once claim is registered.
  • Where do I get the WorkCover Queensland claim number?
    • Call us and we can provide the claim number once the claim has been registered (within 24 hours of making a claim). 
      Note: the worker will receive an SMS with the claim number when the claim is registered and their mobile number was supplied.
  • Why can't I see all past incidents in the incidents screen?
    • The employer online 'Incidents' screen only displays incidents that have been lodged via Employer Online (from 3 November 2014).
      All previous incidents will be recorded at Workplace Health and Safety Queensland.

Employer Online claim form frequently asked questions

  • Where do I access the claim form in Employer Online?
    • Go to the Employer Online home page and click on the 'Claim' icon to launch the online claim form.
  • I can't see the claim icon on my home page, why?
    • Your user profile may not have the required access in Employer Online.  Call us on 1300 362 128 to check your access.
  • What happens once I lodge a claim via Employer Online?
    • Once the form is submitted you will receive a receipt number to confirm the submission was successful, then:
      *    The registered employer online user who submitted the claim will receive an email with a PDF of the online claim.
      *    If the worker's email address was supplied, they will receive an email with a PDF of the online claim; and
      *    The claim will be sent to WorkCover Queensland and registered within 24 hours including any attachments that were uploaded
      If the injured person's mobile number was supplied they will receive an SMS with their claim number once claim is registered.
  • Can I see a list of all claims that have been submitted via Employer Online?
    • There is no list of claims lodged via Employer Online.
Last updated
29 June 2015

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