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Help

Browser support

WorkSafe website is compatible with all browsers that comply with the Queensland Government’s browser support requirements.

This website and its applications work best on these browsers:

  • Internet Explorer 11 and later
  • Edge
  • Firefox 27.0 and later
  • Chrome 30.0 and later
  • Safari 7.0 and later
  • Opera 17.0 and later.

Search

The site search facility can be found in the top right hand corner of all web pages on this site (just below the Queensland Government header).

To perform a search, enter one or more words in the search box and click the search button (or press the Enter key on your keyboard).

As the search tool is not case-sensitive, there is no need to use capital letters. Using words such as a, an, the, or, and of will not improve the results of the search.

Any documents containing all your words will be displayed first, followed by documents that contain some of your words.

search image

Each result will include:

  • a number indicating its position in the ranking
  • the document title shown as a link that can be selected
  • a short summary of the document
  • the web address of the information displayed as a link that can be selected
  • last updated date of the document.

Subscribing to feeds

The following regularly updated content on this site is available as feeds:

The feed icon Example icon: Subscribe to a feed is used to indicate when a feed is available.

Feeds can be viewed using some browsers or by using feed reader (also known as feed aggregator) software.

Different feed reader software have different methods for subscribing to a new feed, but it commonly involves copying the URL of the feed using the 'Copy' command from your browser's 'Edit' menu.

Some browsers support subscribing to new feeds simply by following a link to the feed.

Downloading and viewing documents

Portable Document Format

To view Portable Document Format ( PDF ) files, you will need to have Adobe Reader installed. This can be downloaded free-of-charge from the Adobe website.

Use the Adobe Reader to:

  • View a document by selecting the link text. The document will load into the reader.
  • Save a document for later viewing by right-clicking your mouse on the link text and selecting Save Target As and saving the file in your preferred location.

If you have a Macintosh with a single button mouse:

  • Save a document for later viewing by holding down the control key while you click your mouse on the link text. Select Save Link As or Download Link to Disk and save the file in your preferred location.

Microsoft Office files

To view, save and print Microsoft Word, Excel and PowerPoint files you need an Office 365 paid subscription or a free Microsoft account.

You will need to install the relevant Office apps (Word, Excel, PowerPoint) on your computer or mobile device.

You can also store Office files in OneDrive or Dropbox and Office Online will open them in your browser.

Alternatively, you can use a non-Microsoft product such as Google Docs, however some features may not be available. You will need a free Google Account to use Google Docs.

Visit the accessibility section for details about navigating this site using assistive technologies.

SmartForms

SmartForms is an online form development service that government agencies can use to make it easier and quicker to deal with business. SmartForms allow the user to fill out and submit the form entirely online. This increases security and assists business by reducing the amount of paperwork and time spent filling in the form.

Businesses that are registered for an Australian Business Account may be able to save time by pre-populating parts of the form.

If you do not wish to submit your form using the SmartForm method then you can print out and manually fill in the form by following the instructions as set out in the SmartForm.

Spam filters (blocked emails)

Spam is an inappropriate attempt to use email, or another networked communications facility, by sending the same message to numerous people who didn't ask for it. To the receiver, it usually seems like junk email.

Spam filters help you block unsolicited and unwanted emails (spam) but they can also prevent legitimate email messages from getting to your email inbox. Spam filters may be blocking your newsletters you have subscribed to.

To ensure that you receive our newsletter follow the below help guidelines:

  1. If your organisations' network has a firewall, please check with your IT department that you will be able to receive news sent from Workplace Health and Safety Queensland, WorkCover Queensland, The Workers' Compensation Regulator and the Electrical Safety Office. Some firewalls will bounce email messages sent to a list.
  2. If you are using spam filter software (e.g. spamguard), you need to manually add the email address (e.g. safe@oir.qld.gov.au), www.vision6.com.au (our email service provider) and/or our domain name www.worksafe.qld.gov.auto your list of accepted email addresses within the spam filter software. This procedure is commonly called 'whitelisting'.
  3. Please do not enter a non-existent or invalid email address - we can only send emails to valid email addresses.
  4. If the domain name of your email address is long - please double check the address you have entered to ensure that it has been spelt correctly, has the right dots and/or dashes, and the @ symbol in the right location.

Adjust your spam filter settings with your web based email provider. Most email providers e.g. Hotmail, Yahoo! Mail, BigPond etc., provide help instructions to update and adjust your email filters on your account.

Online services

To use WorkCover Queensland's online services, you need to ensure JavaScript is enabled.

Frequently asked questions

Last updated
17 March 2020

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