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The role of a rehabilitation and return to work coordinator

An employer must appoint a Rehabilitation and Return to Work Coordinator (RRTWC) who is based in Queensland and is employed by the employer under a contract of service.

Employers with multiple workplaces can appoint the same RRTWC for more than one workplace as long as the RRTWC can sufficiently perform their functions for each workplace.

From 1 July 2020, an employer is required to submit details of their appointed RRTWC to their insurer (see amendments to Section 226 of the Act). The prescribed details include:

  • the person’s name and contact details
  • a statement about how they are appropriately qualified
  • details of each workplace for which the person is appointed as the RRTWC.

It is the employer’s responsibility to assess the risks and needs of their workers and workplaces and ensure that they have engaged RRTWCs who are appropriately qualified. Appropriately qualified means having the qualifications, experience or standing appropriate to perform the function.

Guidance material on the qualifications, skills and experience considered appropriate for RRTWCs will be published in early 2020.

New and existing RRTWCs will have the flexibility to attain the skills and abilities required to be considered appropriately qualified through a variety of methods including on the job training or by completing a qualification in areas of injury management, rehabilitation and return to work.

Employers can demonstrate that a RRTWC is appropriately qualified if that person has completed an Office of Industrial Relations approved training course or has an approved qualification. These courses or qualifications are not mandatory nor the only way to achieve appropriate qualifications.

If the RRTWC has not completed an approved course or qualification, an employer will need to be able to demonstrate how the RRTWC has otherwise obtained the skills and knowledge to carry out the functions of the role.

An employer would be contravening their obligations if they are unable to ensure and demonstrate how their RRTWC is appropriately qualified.

Other related requirements

Employers who are required to have a RRTWC must also have workplace rehabilitation and return to work policies and procedures readily available within the workplace.

Employers must review their policies and procedures at least every three years to ensure that they remain up to date and outline current practices within the organisation to support workers.

Last updated
13 December 2019

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