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beyondblue NewAccess referral program

NewAccess is an early intervention program developed by beyondblue that can be accessed by anyone 18 years or older who is struggling with work, personal life challenges or feels anxious or overwhelmed.

The program is free, confidential and does not require a GP referral.

WorkCover Queensland is pleased to offer workers awaiting claim determination to access up to 6 sessions with a specially trained coach will work with you in person, via phone or video call. NewAccess coaches are specially trained in Low Intensity Cognitive Behavioural Therapy and work with clients to develop practical strategies and tools to help you manage daily challenges. To date, the program has already helped thousands of Australians with recovery rates between 60-70%.

To find out more about NewAccess please visit their website.

Frequently Asked Questions (FAQ)

Employers

What is this program?

beyondblue’s NewAccess program is an early intervention program designed to provide easily accessible, free and quality services for people with depression and anxiety. The program was trialed by beyondblue from 2013 - 2016 and is now being delivered by a growing number of health services in Australia. A NewAccess program aims to assist people who are not currently accessing mental health services.

Will the cost of the program be charged to my premium?

No this is a free service provided by beyondblue.

If my employee takes up this program, do I have to give them time off work to attend?

While it would be preferable for your employee to attend outside of work hours, in some cases this may not be possible due to the availability of services. In this circumstance we would encourage your employee to discuss this arrangement with you.

Does the provider forward any reports back to myself or WorkCover Queensland?

No, the service is completely confidential and no reports are provided.

If the claim is accepted, does my employee continue with the program?

No, if the claim is accepted then your employee is able to choose a health provider for ongoing treatment. This program is for early intervention and support and may assist prior to the claim being determined.

If the claim is denied (rejected), is my employee still able to continue to access the service?

Yes, the NewAccess program allows for up to 6 sessions.

Workers

What is this program?

beyondblue’s NewAccess program is an early intervention program designed to provide easily accessible, free and quality services for people with depression and anxiety. The program was trialed by beyondblue from 2013 - 2016 and is now being delivered by a growing number of health services in Australia. A NewAccess program aims to assist people who are not currently accessing mental health services.

Is this program compulsory to attend?

No, the program is voluntary.

If I do not attend the program will this negatively impact on the determination of my claim?

No, the program provides you with initial assistance prior to your claim being determined. If you do not take up the program this will not have a negative impact on your claim decision.

Can I attend during work hours?

It would be preferable for you to attend outside of work hours however in some cases this may not be possible due to the availability of services. In this circumstance we would encourage you to discuss this arrangement with your employer.

Can WorkCover assist with transport or travel cost to attend these sessions?

Unfortunately no, WorkCover is not able to provide any travel assistance until the claim is accepted.

I already have a treating psychologist. Can I access their services under this program?

No, the NewAccess program uses specific providers. However, you are still able to access treatment by your treating psychologist (or other providers). If your claim is accepted WorkCover will reimburse your costs.

Last updated
14 June 2019

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