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Payments and support

WorkCover Queensland is here to support a worker in what can be a difficult and emotional journey recovering from a work-related injury. We may provide:

(Read our information for injured workers on taxation of benefit payments.)

A worker needs a current work capacity certificate from the treating doctor to cover any time away from work and/or the period the treatment is needed. Treatment is directed by the treating doctor. WorkCover can only cover the cost of treatment if a claim is accepted.

We don’t cover the cost of:

  • damage to clothing or jewellery
  • vehicle damage if the injury occurs while travelling to or from work
  • unauthorised hospitalisation costs.

Find out what you can do if you are a worker and your claim is not accepted or your claim has ceased.

Need urgent help? The following are some of the services available to help. Visit the links below, or call WorkCover Queensland on 1300 362 128 for more information.

Mental health support

  • 1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service for Queenslanders that provides the first point of contact to public mental health services
  • Lifeline: 13 11 14
  • Beyondblue: 1300 224 636
  • Workers’ Psychological Support Service: 1800 370 732 or info@wpss.org.au. Queenslanders experiencing a work related psychological injury can access support from a social worker.

Financial hardship

Victim of Crime

If you are a victim of a violent crime, there are support services including possible financial support available to you. Information in relation to available support can be found through Victim Assist Queensland.

MATES in Construction

MATES in Construction is an initiative of Building Employees Redundancy Trust (BERT) and other key players in the Queensland construction industry. It is based on best practice principles and expert advice relating to suicide prevention.

MATES in Construction was established to identify workers who display early warning signs of a suicidal attempt, connect them with appropriate support and contribute to a more resilient and healthier industry. It has been successful in gathering support from the broader construction industry that suicide is an issue that can be addressed on construction sites across Queensland.

Visit MATES in Construction for more information.

Last updated
14 June 2019

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