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What's it like to work at WorkCover Queensland?

At WorkCover Queensland we have an incredible culture driven by employee engagement and talented individuals working together as one team to truly make a difference. We’re in a unique position where we’ve mastered the art of successfully balancing government and corporate agendas to achieve some pretty amazing things, and this is just the beginning. Our values of excellence, integrity, responsiveness and respect underpin everything we do and are pivotal to achieving our goal of becoming Australia’s leading provider of workers’ compensation solutions.

Make a real difference

A role with WorkCover Queensland is more than just a job, it’s an opportunity to develop your career and make a real difference, no matter what part of the business you work in! You’ll get the tools you need to do a great job and be surrounded by passionate, inspiring people to help you do it.

It’s never about a single person, a single team or a single project here at WorkCover – we work together to build a better business.

When you love your work and the people you work with, amazing things can happen. Don't just take our word for it though—see what our people are saying about their experience within different parts of the business at WorkCover.

Customer Group

We exist to support what can be a difficult and emotional experience of a work-related injury and are committed to achieving the best possible outcomes for both workers and employers. Our Customer Support Representatives work in our contact centre, answering calls from employers and the public about safety, asbestos, workplace injuries and insurance premiums. Our Claims Representatives are the first (and often ongoing) point of contact in the claims process and spend their time determining liability for claims in line with legislation while our Customer Advisors manage a portfolio of customers with a passionate focus on return to work/wellness and relationship management. Our Customer Group also provides a number of leadership opportunities.

Solutions and Technology

Our solutions and technology group work to provide simple and connected digital services for our people and customers. Joining our solutions and technology team is your opportunity to be at the centre of WorkCover's digital transformation, delivering innovative digital solutions through modern technology platforms leading to a better experience for our customers and everyone here at WorkCover. From data lakes to mobile apps and cyber security, our investment in people development provides opportunities for technical specialists as well as transferable skills and multiple career paths.

Corporate Services

We offer opportunities across Business Analytics and Insights, Financial and Accounting Services, People and Culture, Learning and Development, Risk and Assurance and Legal. Whether our people are turning data into insights, risk into opportunity or talent into the best they can be, our behind the scenes teams partner with the business to provide advice and support as we work together as one team to exceed our organisational objectives.

Strategic Development

Specialising in strategy design and delivery, experience design, communications and stakeholder relations, we are the visionaries, the designers, the story tellers and collaborators, and are passionate about keeping WorkCover Queensland at the forefront of workers’ compensation in Australia.

A diverse and values driven workplace

WorkCover Queensland brings together diverse talent and provides you with the opportunity to achieve your potential, add value to the meaningful work we do and make WorkCover a truly inclusive place to work.

Developing our people

Your development begins with a great onboarding program. At WorkCover we recognise the need to tailor development according to your specific learning needs. We will provide you with the opportunity to learn on the job, through your peers or manager and more structured learning by completing courses and programs. Once you’ve settled in, you will have ongoing development conversations with your manager. We partner with PIEF (Personal Injury Education Foundation) to provide industry recognised vocational learning pathways, connect with academic experts for learning programs and have tertiary study assistance pathways available for every role. Whatever profession your role is part of, we support and encourage further study and professional development to help you grow your career.

Authentic leadership

Being an authentic leader at WorkCover is about having a leadership style that is consistent with your personality and core values, one that is honest, ethical and practical. Our leaders are dedicated to continued personal growth and building lasting relationships to deliver world class outcomes.

We have a progressive approach which recognises that development happens from the moment we identify our emerging leadership talent through to our most experienced senior leaders. We believe leadership development should support our leaders in their day to day activities and continuously grow our effectiveness individually and collectively. We have a 360 degree feedback program that will grow your awareness and guide your development agenda.

Your wellbeing

With great success, one of WorkCover’s ongoing corporate goals is a commitment to continue designing a benefits program that enhances the wellbeing of our people and their families.

The aim is to focus on supporting and encouraging healthy habits, both in and outside the workplace. The purpose of WorkCover’s health and wellbeing strategy is to influence our people to change their lives to be happier, healthier and to spread the education amongst our community.

At WorkCover our health and wellbeing program includes the below benefits, just to name a few:

  • Corporate private health insurance
  • Flu vaccinations
  • Skin checks
  • Mindfulness and meditation
  • Yoga
  • Individual health assessments
  • Healthy eating forums
  • Random acts of kindness
  • Sleep seminars
  • Weekly fruit deliveries throughout the office
  • Injury prevention in the work environment (example - musculoskeletal injuries)

Our people also have access to a confidential and free employee assistance program offering 24 hour support for our people and their families, a purpose built alfresco dining area and end of trip facilities for mobile commuters and lunchtime gym goers.

Our people are important to us and we believe strongly in supporting them through our tailored health and wellbeing initiatives.

There is so much that makes WorkCover Queensland a great place to work

We develop and support our people to passionately deliver world class outcomes. We also offer:

  • Industry competitive salaries
  • A generous superannuation scheme, including co-contribution
  • Study assistance, with applications for both financial and leave assistance
  • Flexible work options such as additional leave time accruals, part-time arrangements, half pay annual leave and additional annual leave available for purchase
  • An office in the heart of Brisbane CBD, close to great shopping, delicious eateries, public transport and everything the city has to offer
  • Technology-driven practices, including a paperless office and company-wide use of internal collaboration tools
  • Open offices with break-out areas and outdoor lunch spots

Sound good? Join the team!

View our current job vacancies to find your next career opportunity and make sure to follow us on LinkedIn for updates and access to future opportunities as soon as they become available.

Last updated
16 April 2019

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