Skip links and keyboard navigation

Queensland Government site header

Vision, purpose, values and goals

Our vision

To be the best workers’ compensation insurer and make a positive difference to people's lives.

Our purpose

We partner with and support our customers to keep Queenslanders working

  • Trusted partnerships underpin our focus on return to work outcomes
  • Tailored quality experiences for workers and employers
  • Creating value for business through innovative and sustainable outcomes
  • Influencing and investing in injury prevention

Our values

Excellence, integrity, responsiveness, and respect.

Our goals

Customer: Our customers are at the heart of everything we do

  • We understand our customers deeply and deliver valued experiences
  • We provide tailored, innovative solutions for our customers

People: Our people are remarkable

  • Create an environment that inspires our people to make a difference
  • Ensure our people are connected to our purpose, which drives positive outcomes
  • Enable a continuous learning culture that uplifts the capability of our people

Claims management: We work smart and innovate

  • We deepen partnerships to create better outcomes
  • Optimise the value and efficiency of what we do
  • Execute the right projects and activities at the right time
  • Explore and test opportunities for innovation and ‘disruption’

Corporate: We are financially secure

  • Perform at an optimal balance between premium, claims costs and investment return
  • Invest in injury management and prevention
  • Maximise the value of our spend for better return to work outcomes and operational efficiencies
  • Maintain our financial stability
Last updated
04 June 2018

We'd love your feedback

The Farm safety calendar competition 2020 is now open!

Find out how to enter here.


Farm safety calendar competion 2020

Coronavirus (COVID-19)

How to help prevent the spread of infection at work and answers to common workers' compensation questions.


How to help prevent the spread of infection at work and answers to common workers' compensation questions