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Vision, purpose, values and goals

Our vision

To be the best workers’ compensation insurer and make a positive difference to people's lives.

Our purpose

We partner with and support our customers to keep Queenslanders working

  • Trusted partnerships underpin our focus on return to work outcomes
  • Tailored quality experiences for workers and employers
  • Creating value for business through innovative and sustainable outcomes
  • Influencing and investing in injury prevention

Our values

Excellence, integrity, responsiveness, and respect.

Our goals

Customer: Our customers are at the heart of everything we do

  • We understand our customers deeply and deliver valued experiences
  • We provide tailored, innovative solutions for our customers

People: Our people are remarkable

  • Create an environment that inspires our people to make a difference
  • Ensure our people are connected to our purpose, which drives positive outcomes
  • Enable a continuous learning culture that uplifts the capability of our people

Claims management: We work smart and innovate

  • We deepen partnerships to create better outcomes
  • Optimise the value and efficiency of what we do
  • Execute the right projects and activities at the right time
  • Explore and test opportunities for innovation and ‘disruption’

Corporate: We are financially secure

  • Perform at an optimal balance between premium, claims costs and investment return
  • Invest in injury management and prevention
  • Maximise the value of our spend for better return to work outcomes and operational efficiencies
  • Maintain our financial stability
Last updated
04 June 2018

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