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Industry structure

Our customer service model centres around industry alignment. This means our teams manage claims end-to-end.

Each team determines a claim, manages the case including suitable duties and return to work, and any common law that may arise. This holistic approach improves return to work outcomes and ensures the claim is managed efficiently.

Industry alignment ensures our people are familiar with your business, your workers' roles and your injury management needs.

WorkCover Queensland is committed to working with employers in all industries to improve injury outcomes for employers and their workers.

This industry alignment is supported through industry pages on our website. These are a hub of information and resources specific to your industry. Check your industry page today!

Last updated
15 January 2019

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