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Workshop - November 2018

Taking a human centred design approach and acknowledging the complexity of the challenges means that we need to understand the environment and ecosystem of the common law journey and the people in it. Looking at this challenge through an ecosystem lens allows us to see that we all have roles to play and are influenced by each other and the broader ecosystem.

The next stage in our approach to designing a way to help customers understand common law was a workshop where we brought together those key groups within the ecosystem. They helped us define the current problems and challenges so we could clarify the roles of everyone involved and identify what information should be provided by who and when.

On 8 November, 23 people come along to a fast-paced 2 hour workshop to help us better understand their experiences with information that has been communicated in relation to Common Law. We had employers, a union representative, rehabilitation providers, plaintiff lawyers and panel lawyers in attendance.

Our challenge statement was central to the purpose of the workshop: How can we help customers better understand common law so they feel empowered and in control?

Last updated
29 November 2018

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