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Design approach

Using human centred design approach we began researching the research to dive further into the need highlighted in the experience design project. This included more injured worker and employer interviews on a one on one basis.

We synthesised the insights and research from previous projects, our people’s insight and the additional customer research to allow us to form a view of the current needs and goals.

Following this step, we were able to then define our challenge statement that has allowed us to focus the initiative and identify the measures of benefit for our customers and stakeholder, as well as the success measures.

“How can we help customers better understand common law so they feel empowered and in control?”

Designing the service/solution for this challenge statement is the next step in our journey. It will involve co-design workshops with customers, stakeholders and our people. We will develop prototypes and test these with customers, further refine and implement in small phases.

Further updates to the progress of these workshops, prototypes and testing will made available in the near future.

Last updated
07 November 2018

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