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Outcomes

In the 12 months prior to September 2018, 1,400 workers (just under 50% of workers) who lodged common law claims were not working when they lodged their common law claim.

Participation rates have varied since 2015 but when considering new workers referred in the 12 months prior to September 2018:

  • The solicitors for 630 (45%) workers advised us that their client was prepared to participate in our program. Participation rates vary across firms involved in the scheme. Of these:
    • 184 workers completed the program, or 29% of the overall group of workers who agreed to participate and were not working or only partially working when they lodged their common law claim
    • 193 workers (31%) were still ongoing in the program
    • 253 workers (40%) withdrew or did not complete the program.

When including workers that had been within our common law RTW program for longer than 12 months during the same time period (12 months prior to September 2018):

  • 309 workers completed the program. This represents 45% of the overall group of workers who agreed to participate and were not working or only partially working when they lodged their common law claim
  • 27% of workers who completed the program have successfully returned to work. This represents only 12% of the overall group of workers who agreed to participate and were not working or only partially working when they lodged their common law claim.

To improve the participation rate, in early 2018 we worked on a pilot program to improve how we initially engaged with Plaintiff solicitors and workers to participate in the program. We used feedback from the firms to design a new engagement and communication process. This increased participation among workers represented by these firms by 66% (for the pilot) by focusing on the worker, asking how they are and what they can do, joint goal setting, finding agreement, and scheduling regular catch ups for better RTW outcomes.

Last updated
05 November 2018

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