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WorkCover Queensland research initiatives

WorkCover’s customers are at the heart of everything we do. We aim to develop a comprehensive understanding of our customers’ end-to-end experiences.

To do this, we engage in ongoing research initiatives to continue to improve customer experience and claim outcomes.

Recovery Blueprint

WorkCover Queensland is piloting a new approach to managing workplace injury claims which is designed to achieve better claim and return to work outcomes. WorkCover is partnering with Monash University to research, design and test the approach.

Customer experience surveys

We regularly survey our employer and worker customers to rate the quality of their experience working with us and to capture feedback on whether their interactions are aligned to our guiding principles for customer engagement.

Common law experience

WorkCover Queensland and the University of Queensland have completed a joint research project to better understand people’s experiences with common law
injury claims.

Findings from this project are contributing to enhancements we are making to the common law claim journey, in partnership with employers, workers and legal providers, in order to deliver more transparent customer experiences.

Last updated
31 October 2018

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