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PageUp system availability

On 7 June, we advised that WorkCover was among a number of large Australian organisations who suspended connections with human resources technology provider PageUp, after they confirmed that an unauthorised person gained access to PageUp systems and personal data relating to clients, job applicants, references and PageUp employees.

WorkCover, which uses PageUp to manage job applications and candidate information, suspended all connections between our systems and PageUp’s systems.

WorkCover takes data security very seriously. We have now received written assurances from PageUp and their independent external security experts, Klein & Co and Content Security that:

  • The original threat has been removed;
  • No further security issues have been identified on the PageUp system;
  • The PageUp system is safe to use; and
  • Further security measures have been implemented to help guard against any similar future incidents.

The Office of the Australian Information Commissioner (OAIC), The Australian Cyber Security Centre (ACSC) and IDCARE has also issued a joint statement on the PageUp incident.

Given this information, WorkCover has determined to reinstate our careers website using the PageUp system effective 26 June 2018.

WorkCover is not, at this time, aware that any of our employees’ or job applicants’ data has been specifically affected. Nor are we aware, at this time, of any fraudulent activity relating to anyone’s data occurring as a result of the security breach.

However, we recommend that any person who has applied online for a WorkCover position change their password to PageUp immediately and regularly check for any recent unusual activity concerning their personal information.

If you have a question about how to reset your PageUp password, access your PageUp profile or view your PageUp data, you can call PageUp on (toll free) 1300 893 787 or 03 9068 7721.

You can also access the dedicated PageUp web page, or please feel free to contact WorkCover by emailing us at

Last updated
09 July 2018

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