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Service commitment

IpaM process diagram
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Workplace Health and Safety Queensland (WHSQ) is the state’s work health and safety regulator. We are focused on ensuring that workers and other people are protected against harm to their health, safety and welfare from risks arising from work activities or workplaces.

Our approach includes:

  • providing timely services that are responsive to the needs of workers, the community and industry
  • using an integrated service delivery approach
  • deploying multi-disciplinary teams
  • making it easier for business and workers to comply with their obligations.

WHSQ is responsible for securing compliance through effective and appropriate monitoring and enforcement. We use a range of tools to ensure duty holders eliminate or minimise exposure to the risk of illness and injury, and ensure duty holders who breach health and safety requirements are held to account.

With offices state-wide, WHSQ's Inspectors are authorised under the legislation, using the powers given to them, to provide information and advice about compliance, and to monitor and enforce compliance which includes directing compliance, imposing a sanction, or both.

WHSQ also provides business engagement programs. Our workplace assistance advisors do not hold inspector powers and are available to provide more in-depth advice and support by working with business to prevent and manage the outcomes of workplace injuries. Learn more about our business engagement programs:

Injury Prevention and Management Program (IPaM)

The Injury Prevention and Management (IPaM) program is a joint initiative between WHSQ and WorkCover Queensland.

IPaM works with targeted employers that have workers’ compensation premiums capped at twice the industry rate or have high statutory costs and/or frequency of claims compared to similar sized businesses in their industry.

IPaM’s goal is to assist employers establish and maintain effective injury management to improve health and safety outcomes for workers. The long term objective is to have a sustainable impact on work health and safety (WHS) and injury management.

Benefits

Successful and active participation in the IPaM program could result in:

  • WHS systems and processes
  • rehabilitation and return to work systems and processes
  • workplace injuries
  • worker participation and accountability in WHS.

These improvements can potentially result in considerable cost savings.

Employers work with a dedicated IPaM advisor. Depending on the business needs, the program may review and facilitate effective implementation of systems such as:

  • WHS systems
  • management systems
  • hazard controls.

Small business engagement

The Queensland Government has developed the Small business strategy and action plan 2013-15 (PDF, 898 KB) with the aim of providing a platform for competitive, innovative and profitable small businesses.

The Office of Industrial Relations Small Business Program is delivered by a group of dedicated small business advisors who are based around Queensland, working across all regions. The Small Business Advisors’ primary responsibility is to educate and support small businesses, assisting them to foster a culture of workplace health and safety in their operations.

The small business advisors deliver the program, which offers free workshops held in various centres across Queensland, and free worksite consultations and coaching sessions for small groups of businesses in similar industries or locations. The Small Business Advisors also assist with the development and promotion of information in printed and online formats including tools, templates and checklists for safety management systems, workplace hazards, policies and procedures.

As part of a longer term strategy, the small business advisors will deliver a tailored program with partner organisations from Queensland industry to delivered workshops, tools and advice and to their small business members on health and safety.

Download our information brochures:

IPAM thumbnail
IPAM fact sheet
(PDF, 402.79 KB)
Last updated
25 July 2019

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