Improving service to injured workers
The Office of Industrial Relations is committed to listening to our customers and ensuring they receive a high quality, professional service that aligns with our values.
Of the 90,000 workers’ compensation claims lodged in Queensland every year, only 3% are disputed and reviewed by us. This is the lowest dispute rate in the country (National average is 5%).
Queensland has the quickest dispute resolution timeframes in the country:
- Queensland - 88% resolved in 3 months.
- National average - 49% resolved in 3 months
We continue to improve the way we do business to make this process even faster for review applicants.
- Last updated
- 20 September 2016