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Administrative release policy

For Injured Workers

We are committed to protecting the privacy of our customers. The Information Privacy Act 2009 governs how we collect, store, use and disclose your personal information.

You can request a copy of your own claim file at any stage by phone, through our online services or by completing and returning the Administrative release form.

Generally we will release the full file however there may be instances where we act under a duty of care and release sensitive information to your treating practitioner to discuss with you in a supportive environment.

We will release copies of your files to anyone you authorise us to. This may include your solicitor, income protection agencies, other insurers or your employer. We request a signed authority to accompany these requests as confirmation that we have permission to release your information.

The authority to release WorkCover Queensland file/s to a third party form can be used by a third party to request this information on your behalf.

For Employers

Generally, we only release personal information if we are authorised or must do so by law. We strive to maintain a balance between protecting a workers’ privacy and providing an employer with information to assist them. This means we cannot release entire copies of claim files without the worker’s signed authority to do so.

However, under the Workers' Compensation and Rehabilitation Act 2003 we are granted permission to release documents under specific circumstances:

  • Section 572A(2) enables us to release information relating to a workers’ capacity to work if it assists in the worker’s rehabilitation and return to work
  • Section 573(7) enables permissible disclosure of information relating to review decisions as approved by the Chief Executive Officer.

Requests for documents for rehabilitation and return to work purposes

Requests for documents for return to work purposes are only granted if the injured worker is still employed by the policyholder. Relevant documents that may be released include current suitable plans, most recent functional capacity evaluations or sections of doctors’ reports that relate to the worker’s current capacity for work. Personal information or information about previous and non-work related injuries is not releasable. Only information that relates to current capacity for work will be released.

Requests for documents for review purposes.

When you make a request for information for review purposes you must advise which decision is being reviewed and who is reviewing it. Usually this refers to a Workers' Compensation Regulator review of WorkCover’s decision on a claim.

For requests under these grounds we are able to release the Reason for Decision letter and the information that was used to make that decision. The Workers' Compensation Regulator requests and receives a full copy of the file so they can make an informed decision.

Privacy

We are committed to protecting the privacy of our customers and have obligations to do so under the Information Privacy Act 2009 and the Workers' Compensation and Rehabilitation Act 2003. For these reasons we are not permitted to release a claimant’s personal information without their authority. This includes but is not limited to medical reports and records that refer to previous conditions, non-work related conditions, family history, medication, psychological history and financial details like bank accounts and tax file numbers.

Right to Information

You may have further entitlements to information under the Right to Information Act 2009. Please refer here for further information.

Last updated
17 October 2017

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